When financial institutions think about fraud prevention platforms, they usually focus on real-time detection: catching suspicious transactions before money leaves the account. But the other half of the story is just as critical—investigation and resolution.
Legatus Core, built on the proven IBM Safer Payments foundation, is not only a real-time decision engine but also a powerful investigation environment. One of its most overlooked yet transformative features is case management integration with external systems.
This capability allows banks, payment processors, and switches to enrich investigator workflows without bloating the core fraud management system itself. Instead, Legatus Core provides a flexible bridge to CRM tools, KYC platforms, visualization services, and even third-party intelligence feeds.
How It Works
In Legatus Core, every case that reaches an investigator’s queue contains rich transactional context: attributes like card number, account ID, merchant ID, IP address, device fingerprint, or customer details. Investigators can analyze this data directly within the case screen.
But often, investigation requires cross-referencing with other systems. For example:
- Is the customer profile up to date in the KYC system (if this is not part of the Master Data)
- Check with Device Intelligence whether this device ID appear in previous fraud rings
- Where is this merchant terminal or ATM located geographically?
Legatus Core solves this by allowing configurable action buttons or links directly in the investigator interface. These links can pass selected case attributes to an external application and display the results instantly in a browser window or embedded view.
A common demonstration is integration with Google Maps: after a Common Point of Purchase (CPP) analysis identifies a suspicious ATM, an investigator clicks a button, and Google Maps opens with the ATM’s coordinates already populated. This saves time, reduces errors, and provides immediate geographical context.
Importantly, this mechanism is not limited to maps. Any system capable of receiving parameters via URL or API can be connected: internal CRMs, KYC registries, sanctions screening platforms, or even advanced analytics dashboards.
Benefits for the organisation
Instead of manually copying and pasting identifiers across multiple systems, investigators can jump directly from Legatus Core to the relevant external view with a single click. This can reduce investigation times by 20–40%, freeing teams to focus on decision-making rather than data retrieval.
By passing case attributes automatically, Legatus Core eliminates human error. Investigators no longer risk typing a wrong digit into a CRM search or mis-entering an IP address into a device intelligence platform. The system ensures the right data flows into the right tool every time.
Fraud schemes evolve quickly, and so do the tools needed to fight them. With external integration links, financial institutions are not locked into a single vendor’s ecosystem. They can experiment with new intelligence feeds or visualization services without waiting for product upgrades—simply configure a new link and make it available in the investigator’s screen.
Many regulators now require auditable evidence of investigation processes. With external integrations, investigators can quickly pull in supporting documentation—from KYC checks to external risk databases—directly into the case flow, strengthening compliance with AML, PSD3/PSR, or local regulatory frameworks.
Rather than investing in a “mega-platform” that tries to do everything, organizations can keep their fraud detection lean and modular. Legatus Core handles what it does best—real-time transaction scoring and decisioning—while specialized systems handle tasks like visualization, reporting, or external intelligence. The result: lower total cost of ownership and more flexibility.
Legatus Core is not a closed box; it is a fraud management engine designed to interconnect. By leveraging Safer Payments’ case management integration features, we enable organisations to build investigative ecosystems tailored to their needs.
This flexibility is essential in today’s environment, where fraudsters innovate constantly and institutions cannot afford multi-year delays waiting for product updates. With configurable integrations, fraud teams can trial new tools, expand their investigative arsenal, and adopt best-of-breed services—without disrupting the core fraud engine.
The Bigger Picture
Financial crime prevention is no longer just about blocking transactions—it is about orchestrating intelligence, investigation, and collaboration across multiple domains.
- Fraud detection stops the immediate threat.
- Investigation and enrichment reveal the hidden patterns and prevent escalation.
- External integrations turn the investigator’s screen into a launchpad for deeper insights.
This is where Legatus Core delivers unique value: not just protecting payments in real time, but empowering teams to act intelligently, quickly, and with confidence.
Conclusion
The integration capabilities of Legatus Core case management may look simple—a button, a link, a pop-up—but they transform the way fraud teams work. By connecting investigators to the right tools at the right time, organizations gain faster investigations, stronger compliance, and scalable flexibility.
Whether it’s opening a Google Maps view of a suspicious ATM, querying a sanctions list, or launching a network graph of related devices, Legatus Core makes these workflows seamless and investigator-centric.
In the fight against financial crime, speed and accuracy matter. And with Legatus Core, your investigators are never working alone—they are backed by a platform designed to connect, extend, and empower.